For help with AnytimeLink Personal or Business, the iPhone/iPad app, an existing restaurant/business service, or a privacy request, email yuriy.fomenko@smartpelican.com. AnytimeLink is operated by Smart Pelican Technologies Group, LLC. You can also use the authenticated service's Help and Settings screens.
Include the app version/build, device and OS, approximate time and time zone, the feature involved and a brief description of what happened. Include only the minimum account/contact reference needed. Do not email passwords, verification codes, API keys, full payment details, or private call recordings/transcripts. Ask for a secure method if sensitive evidence is necessary. Never approve an unexpected login or action at someone's request.
Open the communication portal. Available features depend on your existing account, permissions and release. TestFlight installation does not itself create service access or enable calling.
Sign-in and app access
Use the phone/account identity authorized for your service and complete its verification flow. If access fails, check the selected environment, network and app version before requesting a fresh code. Never send a code to support or an assistant. Browser and native sessions are independent; signing into one may not sign you into the other.
For an iPhone/iPad beta issue, include the build shown in TestFlight or the app's About screen. Report a crash through TestFlight if available, or describe it by email. Screenshots and TestFlight feedback can contain personal information; review them before sharing.
Calls, microphone and notifications
Check the correct Personal/Business space, its handling and availability settings, service permissions, and the device's microphone/notification settings. A notification is a prompt to open and review the current call or item; it does not guarantee an active call or authorize an action.
To stop callbacks, withdraw that permission in Settings → Permissions. To stop forwarding an existing phone number, restore and verify the carrier's routing as well. Stopping SMS, deleting the app or signing out does not undo carrier forwarding. A call already submitted may briefly ring while cancellation finishes.
AnytimeLink is not an emergency service. For an emergency, use your normal telephone service to contact the appropriate local emergency number. Do not depend on an assistant, SMS, email support or beta software for urgent safety needs.
SMS help and opting out
For the optional Smart Pelican Personal Phone AI / AnytimeLink private SMS chat and caller-alert program, reply HELP to the number that sent the message or email the support address above. Reply STOP to unsubscribe. Message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
Initial enrollment takes place in the authenticated portal's Settings → Text messages with an unchecked consent box that you choose to accept and save. SMS is optional and is not a condition of purchase. START/UNSTOP may restore an existing enrollment, subject to the program's controls; texting a keyword does not create the pilot's first enrollment. Stopping SMS does not stop separately permitted voice callbacks or delete your data.
Read the privacy policy for data categories, providers, retention and consent choices. Use supported Settings/History/Trash controls for individual records and retention. Moving a Call to Trash, deleting a Caller, suspending a phone space and deleting an account have different effects.
For full account/data deletion, access, correction or export, email yuriy.fomenko@smartpelican.com with the subject "AnytimeLink privacy or deletion request" and the scope of the request. We verify your authority and explain any required retained records. This support process does not mean a restorable space-delete control already performs complete erasure. Details are in privacy choices.
Business services and accessibility
For an order, fulfillment, refund or a business's handling of customer information, contact that business first; it controls those decisions. Contact AnytimeLink support for a technical service problem. Do not assume a legacy marketing feature is enabled for your account.
If you need help using the app or this page with an accessibility tool, tell us the device, assistive technology and the task you could not complete. You do not need to disclose a medical diagnosis.